EGATE staff are available 24x7x365 to deal with issues related to service impacting outages and issues. Should your issue be time sensitive please call our Operation Support Centre
+1 (416) 447-7700 – Option 5
Please note our operations support cannot access issues related to provisioning or billing. Issues related to customer equipment may incur charges. Please have your customer information available prior to contacting.
Our team is available weekdays from 8AM – 6PM (Eastern) to address the following issues:
Via email: firstname.lastname@example.org
Via phone: +1 (416) 447-7700
Via ticket: EGATE Ticketing System