Support Services
Support Services
Getting Help With EGATE
24x7x365 Operations Support
EGATE staff are available 24x7x365 to deal with issues related to service impacting outages and issues. Should your issue be time sensitive please call our Operation Support Centre
+1 (416) 447-7700 – Option 5
Please note our operations support cannot access issues related to provisioning or billing. Issues related to customer equipment may incur charges. Please have your customer information available prior to contacting.
Customer Support
Our team is available weekdays from 8AM – 6PM (Eastern) to address the following issues:
- Provisioning
- Billing
- Technical Support
Via email: support@egate.net
Via phone: +1 (416) 447-7700
Via ticket: EGATE Ticketing System